BethyBees Hive Policies

Shipping & Local Pickup

Processing Times

Ready to Ship items are already made and will be prepared for shipment as quickly as possible.

Made to Order items typically require 3–5 business days for production before shipment or pickup.

The 3–5 business day timeframe is a processing estimate, not a delivery estimate. During high-volume periods, special releases, markets, holidays, or unusually large/custom orders, processing may take longer.

If an order requires design approval or additional information from the customer, processing may not begin until the required approval or information is received.

Shipping

Available shipping services and rates are calculated at checkout based on the order and destination.

Once an order has been shipped, carrier transit times are separate from BethyBees processing times and may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

Tracking information will be provided when available.

Warm-Weather Shipping

Beeswax products can be affected by prolonged exposure to high temperatures.

Customers may be asked to acknowledge warm-weather shipping conditions during checkout. Please retrieve packages promptly after delivery whenever possible.

Local Pickup

Local pickup is available in San Antonio, Texas when offered at checkout.

For privacy and security, the exact pickup location is not publicly posted. Pickup instructions will be provided when the order is ready.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

Returns, Refunds & Cancellations

Returns

Because BethyBees products are handmade and many are made specifically for each customer, we do not accept returns.

If there is a problem with your order, please contact us. We want the opportunity to understand what happened and determine the appropriate way to make it right.

Cancellations

If you need to cancel an order, contact BethyBees as soon as possible.

Cancellation may be possible if production, customization, or packing has not begun. However, cancellation cannot be guaranteed once work on your order has started.

Made-to-Order, Personalized & Custom Products

Once production or customization has begun, Made to Order, personalized, and custom products are non-cancellable and non-refundable.

This includes products created with personalized messages, custom label designs, customer-approved designs, or other customer-requested customization.

Order Changes

Need to change a scent, color, customization, or another order detail? Contact us as soon as possible.

Changes may be possible if production has not begun, but changes cannot be guaranteed after an order has entered production or customization.

Damaged, Incorrect or Missing Orders

Damaged Orders

Beeswax products can occasionally be affected by shipping conditions, carrier handling, or extreme heat.

If your order arrives damaged, please email Bethybeesllc@gmail.com within 48 hours of delivery and include:

• your order number;
• clear photos of the damaged product;
• photos of the shipping packaging; and
• a brief description of the issue.

Please keep the product and packaging while we review the issue.

Because circumstances can vary, BethyBees will review each situation individually and determine the appropriate resolution.

BethyBees Order Errors

If BethyBees sends the wrong item or makes an error while preparing your order, please contact us. We will work to correct our mistake at no additional cost to you.

Packages Lost in Transit

If tracking indicates that a package may have been lost while in transit, contact us and we will work with you and the shipping carrier to investigate and determine the appropriate resolution.

Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors when appropriate, and with the carrier.

BethyBees will reasonably assist with carrier inquiries when possible. However, we cannot automatically guarantee replacement or reimbursement for packages that carrier tracking confirms were delivered, including packages that are stolen after delivery or misdelivered by the carrier.

Privacy Policy

BethyBees LLC respects your privacy. This Privacy Policy explains the information we collect through bethybeescandles.com, why we use it, and when it may be shared with service providers.

Information We Collect

Depending on how you use the website, BethyBees may collect information including:

• name;
• email address;
• optional phone number;
• shipping and billing addresses;
• account information;
• order and purchase history;
• saved addresses;
• wishlist and favorite scent information;
• gift notes;
• personalized messages;
• custom-order requests;
• custom design files;
• profile photos;
• reviews, ratings, and review photos;
• customer communications; and
• shopping-cart information.

We use this information to operate the website, process and fulfill orders, provide customer service, maintain customer accounts, communicate about orders, and provide features requested by customers.

Payments

Payments are processed securely through Stripe.

BethyBees does not receive or store your full credit or debit card number.

BethyBees may retain payment-related information necessary to manage an order, such as payment status, transaction references, amounts, taxes, discounts, refunds, disputes, and billing information returned by the payment processor.

Shipping

When an order is shipped, information necessary to provide shipping services may be shared with Shippo and the selected shipping carrier, such as your name, shipping address, optional phone number, and package information.

Customer Accounts

Customers may create a BethyBees account using an email address and password or, when available, Google sign-in.

Authentication is handled through our website infrastructure. Passwords are not available to BethyBees in readable form.

Customers may choose to store additional account information such as addresses, phone number, profile photo, wishlist items, favorite scents, gift notes, notifications, and order history.

Reviews & Customer Content

When submitting a review, customers may provide a display name, email address, rating, written review, and photos.

Approved reviews may publicly display the customer’s chosen display name, review, rating, and approved photos.

Email addresses submitted with reviews are not displayed publicly.

Custom Design Files

Files submitted for personalized or custom products are stored privately for order fulfillment and are not automatically added to BethyBees’ public Media Library.

Website Usage Information

BethyBees uses its own basic website analytics to understand how visitors use the site.

This may include:

• pages visited;
• referring website or source;
• whether a visitor is new or returning;
• anonymous visit identifiers;
• browser and device information; and
• clicks on links that lead to other websites.

BethyBees’ current internal visitor analytics do not store visitors’ IP addresses.

The website also uses browser storage where necessary for features such as staying signed in, maintaining a guest shopping cart, recognizing returning visitors, and operating certain site features.

BethyBees does not currently use Meta Pixel, TikTok Pixel, Google Analytics, Google Ads, or third-party advertising networks on the website.

Google Services

BethyBees may use Google services for features such as Google sign-in and website fonts.

When Google-hosted resources such as fonts are loaded, technical information such as a visitor’s IP address may be transmitted to Google as part of the connection.

Email Communications

BethyBees sends transactional emails necessary to operate customer accounts and fulfill orders, including account confirmation, password reset, welcome, order confirmation, shipping, and delivery messages.

BethyBees does not currently automatically enroll customers in marketing emails.

Where a marketing preference is offered, it begins unchecked and requires the customer to opt in.

Service Providers

We may share information with service providers only as reasonably necessary to operate the website and business, including providers used for:

• website hosting and data storage;
• account authentication;
• payment processing;
• shipping and carrier services;
• transactional email delivery; and
• technical website functionality.

These currently include services provided through Lovable, Stripe, Shippo, applicable shipping carriers, and Google where the customer uses or encounters Google-powered functionality.

Data Retention

BethyBees retains customer and order information as reasonably necessary to operate the business, maintain transaction records, provide customer service, comply with legal or accounting obligations, resolve disputes, and protect the business and its customers.

Some information may therefore need to be retained even after a customer requests deletion.

Your Privacy Requests

To request access to, correction of, or deletion of personal information associated with you, contact:

Bethybeesllc@gmail.com

Please include enough information for us to identify the relevant account or records. We may need to verify your identity before completing a privacy request.

Some information may be retained when necessary for legal, tax, accounting, fraud-prevention, dispute-resolution, or legitimate business recordkeeping purposes.

Children’s Privacy

BethyBees does not knowingly collect personal information from children under 13, and this website is not directed to children under 13.

If we learn that personal information from a child under 13 was submitted without appropriate parental or guardian involvement, a parent or legal guardian may contact us at Bethybeesllc@gmail.com to request deletion of that information.

Changes to This Policy

We may update this Privacy Policy as the website, business, or legal requirements change. The current version will be posted on this website with an updated revision date.

Terms of Service

By using bethybeescandles.com or placing an order with BethyBees LLC, you agree to these Terms of Service and the policies incorporated into them.

Age & Use of the Website

This website is intended for adults. By placing an order, creating an account, or submitting information through the website, you confirm that you are at least 18 years old or are using the website with the involvement and permission of a parent or legal guardian.

Handmade Products

BethyBees products are handcrafted.

Small differences in color, appearance, finish, placement, texture, or other handmade characteristics may occur between products and photographs. These natural variations are part of purchasing a handmade product and are not necessarily defects.

Product Information & Availability

We work to keep product descriptions, photographs, prices, options, and availability accurate.

Product availability may change, and Ready to Ship inventory is subject to availability at the time an order is completed.

We reserve the right to correct genuine errors in product information or pricing.

Made-to-Order Products

Made to Order products are created after an order is placed.

Where design approval or additional customer information is required, production may wait until the necessary information or approval has been received.

Estimated production times are processing estimates and do not include carrier transit time.

Personalized & Custom Orders

Customers are responsible for reviewing personalization details and design approvals carefully.

Once production or customization has begun, personalized, custom, and Made to Order products cannot be cancelled or refunded except where BethyBees determines that an error or qualifying problem occurred.

Customer-Provided Designs & Content

By submitting text, images, designs, logos, photographs, or other material for a custom product, you confirm that you have the right or permission to use that material for the requested purpose.

You remain responsible for customer-provided content.

BethyBees may decline a custom request when necessary, including requests that we reasonably believe infringe another person’s rights or cannot appropriately be produced.

Prices, Discounts & Promotions

Prices and promotions may change.

Discount codes may have eligibility requirements, expiration dates, product restrictions, minimum purchase requirements, or usage limits.

Only one promotional code may be applied to an order unless BethyBees expressly states otherwise.

Certain items or charges may be excluded from promotional discounts, including personalization fees, donations, gift cards, or products already receiving qualifying pair pricing.

Pair or bundle pricing is applied according to the offer displayed on the website.

Misuse, manipulation, or unauthorized distribution of restricted promotional codes may result in a code being declined or an order being reviewed.

Taxes

Applicable sales tax is calculated and collected at checkout where required.

Payment

Orders must be successfully paid before fulfillment unless another arrangement is expressly offered by BethyBees.

Prices, availability, discounts, shipping, and applicable taxes may be validated again during checkout before payment is completed.

Shipping & Pickup

Shipping rates and available services are shown at checkout.

Carrier delivery estimates are separate from BethyBees processing times and are not guaranteed by BethyBees.

Local pickup may be available for qualifying orders in San Antonio, Texas.

Shipping, pickup, damage, missing-package, return, refund, and cancellation rules are further described in the applicable BethyBees policies.

Reviews

Reviews may be moderated before appearing publicly.

By choosing to submit a review or review photo for public display, you give BethyBees permission to display that submitted content in connection with the review and the BethyBees website.

Website & Brand Content

Unless otherwise indicated, BethyBees branding, original website content, product photography, graphics, written content, and other original materials are owned by BethyBees LLC or used with permission.

They may not be copied, reproduced, or commercially used without appropriate permission.

Acceptable Use

You may not misuse the website, attempt unauthorized access, interfere with its operation, use fraudulent information, abuse promotional systems, or use the website for unlawful purposes.

Changes

BethyBees may update these Terms as the website and business evolve. The current version will be posted on the website with its revision date.

Contact

Questions regarding these Terms or BethyBees policies may be directed to:

BethyBees LLC

San Antonio, Texas

Bethybeesllc@gmail.com

(615) 986-8271